CIW Report: 1996

Communication in the Workplace Report

This report is based in one of the most successful assignments used in NCSU’s English Department courses that prepare undergraduate engineering, management, and other preprofessional students for the writing they will do in the workplace. The assignment asks students to interview someone who has a job they would like to have in five years about the writing and other communication tasks the job involves.

The students are usually astonished (and appalled) to discover in these interviews that technical and business professionals spend 20–25% of their time at work writing and another significant portion in high-stakes oral communication. They often find themselves being lectured by an engineer or an accountant on how central writing is to their career, how damaging the consequences of poor communication are, and how important the student’s writing course is.

Students write up the results of their interview and share them with each other, as well as with their instructors. Most of what they discover in these interviews confirms national survey results from the past fifteen years. However, students are never astonished when they read these survey results in a textbook or hear about them in a classroom lecture. The impact of first-hand information from a role model they themselves have selected is far greater than a teacher or textbook can have.

But this assignment is not only a successful teaching strategy; it can also be a valuable source of information for instructors and curriculum planners as they try to keep up with the changing practices and problems of the workplace. Consequently, in the spring semester of 1996, faculty in the English Department decided to coordinate their assignments so that the results of many interviews could be compiled and compared. This report is the result of that collaborative effort among students, instructors, and the many working professionals who agreed to be interviewed.

Carolyn R. Miller
Director, CCSTM