Katz, Susan M. 1998. “Learning to Write in Organizations Part I: What Newcomers Learn about Writing on the Job.” IEEE Transactions on Professional Communication 41 (2):107–115.
When newcomers join an organization, one of the most challenging tasks that they face is learning to write the way that particular organization recognizes as appropriate. Supervisors who review the writing produced by those newcomers are often expected to ensure that the documents meet organizational standards. This article, based on an ethnographic study of newcomers in two organizations, describes what newcomers need to learn in order to write appropriately and suggests resources and strategies that can help guide employees through the maze of organizational discourse conventions. Part II of this article will describe how newcomers learn and will provide further suggestions for facilitating learning about writing in the workplace